Computer healing: can repair become more effective than a new equipment purchase?

An article in “Russian Planet” Edition about repairing equipment in the flagship Computer Clinic #999.
22 august 2017
Media: Russian Planet

Computer Clinic #999

Can repair become more effective than a new equipment purchase? “Russian Planet” answers “Yes!”

“To repair or buy a new one?” – absolutely anyone can face such a problem. In the information age, the age of technology, it is not surprising that each of us has a telephone, a computer, and other kinds of equipment, which sooner or later might become defective. What to do in such a situation? The “Russian Planet” Editorial is prepared to answer the question.

As a rule, the myth rooted in the mind – repairs will not solve all the problems but only camouflage the defects for some time – interferes with the right choice. To make sure that the axiom is unfair, we decided to show you our way to “healing” a defective notebook within a unique service project “IT Clinics – Chain of Service Centers”.

Crossing the threshold of the Service Center (in our case it was the Metropolitan Computer Clinic #999 – a flagman in the net) you feel as if you were in a true medical institution. Blue-green walls, people in white coats, – in a nutshell, everything that surrounds you in a real-world medical institution. And it is typical of all computer clinics across the country: it is the corporate style of the network. Yet, with the only caveat – patients here are not living beings, but electronic devices.

Computer Clinic #999

The first phase of a new life is packaging and searching for issues.

Computer Clinic #999

A defective device is taken by administrators and carefully packed in prepared boxes – “hospital beds” for patients. On each box, a special barcode is pasted, which is logged in the system and helps to keep track of the stage your device is undergoing. Addeditionally, you can learn the status from the comfort of your home by filling in the required fields on the relevant Clinic’s site.

Computer Clinic #999

After that, the owner’s contact details are recorded for further communication while the “patient” is directed to the warehouse to await admission.

Computer Clinic #999

From the warehouse, the device is sent straight to the “Doctor’s Office” to qualified engineers who identify the main issues and prescribe “a course of treatment”. The Center resembles an operating room. All surfaces here are covered with a special anti-static coating, engineers work in anti-static coats and make repairs sitting on chairs with an anti-static coating – all this is done for the sake of the equipment safety and avoiding static electricity.

Computer Clinic #999

The owner is informed about the defects found and the cost of the repair; then he is to decide whether to have the device repaired. If the client refuses to have it repaired, it is returned unaltered to the owner. He will have to pay a small sum of money for the checkup and diagnosis. If he consents, the device moves on to the second, main, stage – the “operating table”.

Computer Clinic #999

Engineers carefully and thoroughly solve all the identified problems. It is worth noting that the replacement of even minor components is done manually. For engineers’ security, there is a special bracelet on their hands to ensure proper grounding. It should be stressed that all specialists regularly undergo training provided directly by vendors (electronics manufacturers), and most often it is done in English, for example, in such companies as ASUS, Canon, HP, MIO, MSI, and many others. Hence the high level of repairing – this is another distinctive feature of “IT Clinics – Chain of Service Centers”.

After hard work, the device is “surveyed” again. If it functions properly, the device is gently packed into a box and returned to a warehouse, whence it is handed over to the owner.

The uniqueness of “IT Clinics – Chain of Service Centers” consists in an individual approach to resolving every issue. The company cooperates with the largest international and Russian computer equipment manufacturers. Annually, all IT Clinics engineers undergo certification covering the products of the above-mentioned and other manufacturers. The engineers’ workplaces are equipped with all the latest technologies. All that enables “IT Clinics – Chain of Service Centers” to provide efficient and quality work since 2007!

“We do our best to ensure the customer’s convenience,” Sergey Konstantinov, CEO of Computer Clinic #999 told “Russian Planet” Edition. “Our website is regularly updated. It is essential that the customer could always know what stage of repair his device is undergoing, and that is why we launched a beta device tracking function with the customers’ prior consent.”

Computer Clinic #999

Thus, we have traced the defective device path and verified that the repair could be effective indeed. The most important thing is to choose a good service center, such as “IT Clinics – Chain of Service Centers”!