The Russian chain of computer equipment and digital technology service centers brought new standards into warranty and post-warranty service in Kazakhstan.
“IT Clinics” (www.itclinic.ru) with about 100 authorized service centers operating under its guise in 70 Russian cities for more than six years is opening its first clinic beyond the limits of the Russian Federation, in the city of Uralsk, Kazakhstan.
“IT Clinics” is a chain of authorized computer equipment and digital technology service centers. The chain is a franchise-based business practicing integrated solution and personnel development system. All the clinics in the chain feature common high standards of customer care, decoration of premises, authorization package for warranty service and the list of services rendered. There is also a common information space – www.itclinic.ru – each clinic has its personal page on this site. One of major competitive advantages of “IT Clinics” is centralized rendering of additional services regarding diagnostics, software installation, setting up and repair of hardware. This provides for transparency of services and pricing for customers.
The primary targets of “IT Clinics” is meeting the requirements of computer users in quality service and increasing availability of such. That’s why the most important aspect for the chain is developing and growing qualified personnel. Regular training sessions and workshops are held for the staff. Engineers get specialized trainings with the world’s leading manufacturers’ certifications. Clinics personnel may promptly obtain the required information using internal on-line portal including knowledge database for all operational aspects such as description of typical problems and solution of those, specifications for models, service manuals for products of each manufacturer, etc.
“Opening of clinic in Kazakhstan drives us to a new stage of our development”, states Gleb Semyonov, Director General of “IT Clinics”. “We see great opportunities here and are willing to become a recognizable player on the market of services. We are planning to open about 10 clinics during the upcoming two years. I would mention that appearing of “IT Clinics” in Kazakhstan advantages both our prospective customers (as they get centralized quality service) and partners (franchising is a great opportunity for development of new trend in business), and even vendors (especially, in case of warranty service). Hopefully, Kazakhstan users will like the civilized service offered by our clinics”.
IT Clinic No. 1002, which opened in Uralsk, is located in the very center of the city near the building of Akimat that makes it convenient in terms of access both by car and public transport. Customers are offered warranty and post-warranty repair, diagnostics, technology upgrading, deletion of viruses, installation of software packages, installation and reinstallation of OS and many others. The experts of the clinic will detect and help rectify any problems on any device – computer, digital or office equipment. Like other clinics of this chain, IT Clinic No. 1002 in Uralsk cooperates both with individuals and corporate customers (entities).
“There are no other service centers of such format on the Kazakhstan market like “IT Clinics”, says Ilya Dmitryuk, Head of IT Clinic No. 1002 in Uralsk. “So our clinic is one-of-a-kind. We are always glad to see our customers: in a pleasant atmosphere, on a soft sofa, they may wait for the diagnostics results and then our experts within the shortest period of time will rectify the problems with the equipment and give recommendations for device proper operation. Our corporate customers may make use of office equipment maintenance and even field service”.
Address: 175 prospekt Dostyk-Druzhby, Uralsk, Kazakhstan
For more details on clinic No. 1002, see its page: http://www.itclinic.ru/clinic/1002/
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